TERMS AND CONDITIONS
Drawings:
If TERRAMILANO ENGINEERING provides the customer with project drawings, these executive drawings must be prepared using the information provided by the customer. The customer is responsible for providing TERRAMILANO ENGINEERING with correct and accurate measurements and instructions. The client's architect must validate and sign the project drawings. TERRAMILANO ENGINEERING cannot in any case be verified for the verified customer project drawings.
Pre-installation check:
Upon delivery, the Customer shall ensure that all materials and goods ordered are in satisfactory and working condition before installing them. Any damaged, incorrect (including shortages, billing errors) or missing goods ("Non-conforming Goods") must be reported in writing to TERRAMILANO ENGINEERING within ten (10) days of receipt ("Damage Report"). TERRAMILANO ENGINEERING assumes no responsibility for losses suffered by the Customer if the Customer does not comply with the obligation to pay compensation for damages.
Installation:
If installation is not included in the Contract, all materials must be installed according to approved industry standards and TERRAMILANO ENGINEERING technical data sheets, TERRAMILANO ENGINEERING manufacturer's recommendations and project drawings, which will be provided upon written request. In the event that TERRAMILANO ENGINEERING has prepared the project drawings, the customer must provide his installer with these project drawings. Installation of the material constitutes its acceptance. For the avoidance of doubt, nothing in these Terms and/or the Agreement shall be construed as conferring any responsibility or obligation on the part of TERRAMILANO ENGINEERING to supervise, be responsible for, provide direction to, or direct the installation of the goods or materials, including but not limited to monitoring and/or supervising the same.
Extra safety and waste material:
Based on its experience with the material, TERRAMILANO ENGINEERING recommends that the Customer purchase an additional quantity to account for waste when cutting the material for installation. This is just a recommendation; ultimately the Customer and/or their installer will decide and be solely responsible for ordering the correct quantity. The TERRAMILANO facade system is supplied by default with an entry/exit tolerance of 45 mm plus/minus. For situations where the backup wall or surface does not exceed by more than 45mm, we strongly advise the customer to anticipate and request longer brackets prior to completion of project drawings and shipping, so as to avoid additional costs.
Sticker:
Regarding the supply of the system alone, the customer acknowledges that the sticker expires. The Customer will be responsible for the use of the sticker after its expiry.
Canceling an order:
Cancellations after payment of the deposit required to begin with project drawings are permitted although the amount paid is non-refundable. Once items have been sent for manufacturing, no cancellations will be permitted and the full order amount will be due.
Returns and exchanges policy:
Facade projects are considered special orders and therefore material cannot be returned or exchanged.